Refund & Cancellation
Effective Date: 17/09/2025
Last Updated: 17/09/2025
​
At Tarncrag Gundogs, we want you to feel confident in your booking and/or subscription. This policy explains how cancellations and refunds are handled for both online subscriptions and in-person training services including one to one training, group training and workshops.
1. Online Subscription
(Video Library / Membership)
-
Subscriptions are billed on a monthly basis, starting from the date of purchase.
-
Your subscription will automatically renew unless you cancel before the next billing date.
-
You may cancel your subscription at any time via your account settings
-
Refunds:
-
We do not normally offer refunds for partially used subscription periods.
-
If you believe you have been charged in error, please contact us within 7 days of the billing date.
-
-
Upon cancellation, you will retain access until the end of your current billing period.
2. In-Person Training Sessions
-
All training sessions must be booked and paid for in advance unless otherwise agreed.
-
Cancellations by Client:
-
If you cancel more than 72 hours before the scheduled session, you will be charged in full unless otherwise agreed.
-
Cancellations made less than 72 hours before the session will be charged in full.
-
-
Cancellations by Us:
-
We reserve the right to cancel or reschedule sessions due to trainer illness, severe weather, or unforeseen circumstances.
-
In such cases, you will be offered a rescheduled session or a full refund.
-
3. Courses, Workshops, and Events
-
Deposits or payments in full for training, courses, workshops, or events are non-refundable unless the event is cancelled by us.
-
Cancellations made anytime before the event may not be eligible for a refund.
4. Digital Products (e.g. downloadable guides or training plans)
-
Due to the nature of digital products, all sales are final.
-
No refunds will be given once a product has been accessed.
5. How to Request a Refund or Cancellation
To request a cancellation or refund, please contact us at:
Tarncrag Gundogs
info@tarncrag-gundog-training.com
07964 422 256
6. Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer protection law.



