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Refund & Cancellation

Effective Date: 17/09/2025
Last Updated: 17/09/2025

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At Tarncrag Gundogs, we want you to feel confident in your booking and/or subscription. This policy explains how cancellations and refunds are handled for both online subscriptions and in-person training services including one to one training, group training and workshops.

1. Online Subscription
(Video Library / Membership)

  • Subscriptions are billed on a monthly basis, starting from the date of purchase.

  • Your subscription will automatically renew unless you cancel before the next billing date.

  • You may cancel your subscription at any time via your account settings

  • Refunds:

    • We do not normally offer refunds for partially used subscription periods.

    • If you believe you have been charged in error, please contact us within 7 days of the billing date.

  • Upon cancellation, you will retain access until the end of your current billing period.

2. In-Person Training Sessions

  • All training sessions must be booked and paid for in advance unless otherwise agreed.

  • Cancellations by Client:

    • If you cancel more than 72 hours before the scheduled session, you will be charged in full unless otherwise agreed.

    • Cancellations made less than 72 hours before the session will be charged in full.

  • Cancellations by Us:

    • We reserve the right to cancel or reschedule sessions due to trainer illness, severe weather, or unforeseen circumstances.

    • In such cases, you will be offered a rescheduled session or a full refund.

3. Courses, Workshops, and Events

  • Deposits or payments in full for training, courses, workshops, or events are non-refundable unless the event is cancelled by us.

  • Cancellations made anytime before the event may not be eligible for a refund.

4. Digital Products (e.g. downloadable guides or training plans)

  • Due to the nature of digital products, all sales are final.

  • No refunds will be given once a product has been accessed.

5. How to Request a Refund or Cancellation

To request a cancellation or refund, please contact us at:

Tarncrag Gundogs
info@tarncrag-gundog-training.com
07964 422 256

6. Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection law.

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